PRIVACY POLICY
Last Updated: January 2026
1. Introduction
DubaiDomain.ae ("Company", "we", "us", or "our") is committed to protecting
your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your
information when you use our website and services.
This Policy complies with:
- UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
- Federal Decree-Law No. 26 of 2025 on Child Digital Safety
- UAE Cybercrime Law
- Applicable TDRA and domain registry regulations
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Company name
- Trade license details (if applicable)
- Identification documents (if required for verification)
2.2 Technical Information
- IP address
- Browser type
- Device information
- Login timestamps
- DNS activity logs
- Server usage statistics
2.3 Payment Information
Payments are processed through secure third-party payment gateways.
We do not store full credit card information.
3. How We Use Your Information
We use your information to:
- Register and manage domain names
- Provide hosting and cloud services
- Process payments
- Provide customer support
- Improve our services
- Ensure cybersecurity and fraud prevention
- Comply with UAE legal obligations
We do not sell your personal data.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- User consent (where required)
You may withdraw consent where applicable.
5. Data Sharing
We may share your data with:
- Domain registries (.ae and international registries)
- Payment processors
- Cloud infrastructure providers
- Regulatory authorities when legally required
All third parties are required to maintain appropriate security safeguards.
6. International Transfers
If your data is transferred outside the UAE:
- We implement appropriate safeguards
- We ensure compliance with UAE PDPL requirements
7. Children's Privacy
In compliance with the UAE Child Digital Safety Law:
- We do not knowingly collect data from children under 13 without
parental consent.
- Accounts violating child safety regulations may be suspended.
Parents or guardians may contact us regarding child-related concerns.
8. Data Retention
We retain personal data only:
- For the duration of your service
- As required by law
- For regulatory compliance purposes
When no longer required, data is securely deleted or anonymized.
9. Your Rights Under UAE Law
Under the PDPL, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal obligations)
- Object to processing
- Restrict processing
- Withdraw consent
Requests may be submitted using the contact information below.
10. Security Measures
We implement appropriate technical and organizational safeguards including:
- SSL encryption
- Secure data centers
- Access control restrictions
- Firewall and intrusion detection systems
- Regular security monitoring
However, no system can guarantee absolute security.
11. Cookies
We use cookies in accordance with our Cookies and Crawling Policy.
You may control cookie preferences through your browser settings or our
consent management tools.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be posted on our website.
14. Contact Us
For privacy-related inquiries or data rights requests:
[email protected]
